Lightforce Case Study
Airline – Contact Centre
Elevating airline customer service 8 weeks to excellence In late 2023, a major airline faced unprecedented customer support demands following the COVID-19 pandemic. With outdated systems and staff shortages, they needed a rapid solution to improve their customer service operations. Our team implemented a new Digital Contact Centre in just eight weeks, transforming their […]
A Hundred Stories, One Voice: Autism New Zealand’s Digital Journey
A Hundred Stories, One Voice Autism New Zealand’s Digital Journey Supporting and advocating for autistic New Zealanders and their whānau is an incredibly important mission – but one that needs real co-ordination. Autism NZ’s challenges Legacy, outdated systems Fragmented client records and relationship management Lack of reporting and insight data to make business decisions Industry: […]