Our
Work
Work
#Changemakers in Business Transformation
Discover how we've helped organizations across Australia and New Zealand transform their operations with Microsoft Dynamics 365.
Case Studies
Discover how we've transformed businesses across Australia and New Zealand with innovative Microsoft Dynamics 365 solutions.
Bromic Group
Manufacturing & Retail
Challenge
Legacy systems couldn't support rapid, scalable customer engagement
Solution
Unified omnichannel platform with Australia's first Dynamics 365 Voice implementation
Results
- First Dynamics 365 Voice in Australia
- Unified omnichannel customer experience
- Real-time cross-business unit reporting
- +1 more results
Leading Airline
Aviation & Travel
Challenge
Post-COVID demands with outdated systems and staff shortages
Solution
Complete Dynamics 365 Customer Service implementation in 8 weeks
Results
- 65% reduction in call wait times
- 92% first call resolution rate
- 45% increase in agent productivity
- +1 more results
DPV Health
Healthcare Services
Challenge
Complex legacy systems and 34% increase in referrals creating pressure
Solution
Unified client records with automated workflows and Power Platform integration
Results
- 92% clinical incident closure rate
- 89% client satisfaction score
- 15% reduction in wait times
- +1 more results
Grace Foundation
Social Services
Challenge
Manual referral tracking and time-consuming reporting to government funders
Solution
Custom CRM platform "Gracie" with built-in Copilot AI for case management
Results
- $54.6K annual administrative savings
- 500 residents across 80 homes
- 700 person waitlist managed
- +1 more results
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Lemmi App
Financial Services
Challenge
Legacy infrastructure couldn't scale for modern wealth management
Solution
AI-ready Dynamics 365 platform with custom Azure connectors
Results
- 100% data ownership & control
- 3-4x faster client onboarding
- Real-time financial guidance
- +1 more results
Lightforce Solar
Renewable Energy
Challenge
Salesforce limitations and too many disconnected tools
Solution
Unified Dynamics 365 Sales with marketing insights and Power Platform automation
Results
- 75% reduction in system conflicts
- 3x faster quote to invoice process
- 18 weeks implementation timeline
- +1 more results
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