Delta Copilot. Practical AI adoption that works.
Short, skimmable reads. No fluff.
Agent Debrief: Case Management Agent
A practical AI agent for high-volume service teams using Dynamics 365 Customer Service, focused on consistency, control, and measurable outcomes.
•5 min read
Agent Brief: Sales Close Agent - From Hype to Real AI Value
A practical guide to piloting Dynamics 365 Sales Close Agent to improve deal momentum, pipeline discipline, and forecasting confidence.
•6 min read
Agent Brief: Sales Qualification Agent - From Hype to Real AI Value
A practical guide to adopting Microsoft’s Sales Qualification Agent safely, with the right qualification logic, guardrails, and pilot metrics.
•5 min read
Autonomous Agents: Orchestrating Work Across Functions
How autonomous agents coordinate cross-functional workflows, reduce handoff friction, and deliver measurable outcomes with governance built in.
•7 min read
AI Role-based agents: Scaling Intelligence Across Teams
How role-based agents codify expertise, enforce consistency, and coordinate workflows across teams.
•8 min read
Day-in-the-Life agents: measuring the impact of personal productivity AI
How to quantify the value of Microsoft 365 Copilot agents that recover time and improve frontline work.
•5 min read
AI Agents That Work...
A practical framework for individual, functional, and organisational agents that get work done.
•3 min read
