Transforming Community Healthcare with Microsoft Dynamics 365
Building integrated, person-centred care with Cloud for Healthcare
Published: April 2023 | Industry: Healthcare | Location: Victoria, Australia
Person-Centred Care Excellence
Modernising Community Healthcare Delivery
DPV Health is a leading primary healthcare provider in Victoria, Australia, serving diverse communities with a broad range of integrated health and community support services. As an organisation experiencing rapid change and increased demand, DPV Health needed to modernise its systems and processes to deliver more integrated, person-centred care.
With rising service demands and complex legacy systems creating barriers to effective care delivery, DPV Health recognised the need for a transformational approach. The organisation required an agile technology partner capable of supporting transformation and ongoing innovation in community healthcare.
In partnership with Delta Insights, DPV Health implemented Microsoft Dynamics 365 Cloud for Healthcare, creating a unified platform that delivers exceptional client outcomes while improving operational efficiency across all service areas.
Clinical Incident Closure Rate
Client Satisfaction Score
Reduction in Wait Times
Increase in Appointment Arrivals
The Challenge: Fragmented Systems, Growing Demands
DPV Health's rapid growth exposed critical technology gaps that hindered their ability to deliver seamless, person-centred care across their diverse community health services.
Complex Legacy Systems
Multiple client management systems resulted in fragmented client records and cumbersome, manual processes
Data Silos
Difficulty integrating client data impeded the ability to gain a single source of truth and deliver seamless care
Rising Service Demands
DPV Health faced a 34% increase in total referrals, creating pressure on waitlists and resources
Microsoft Dynamics 365 Cloud for Healthcare Solution
Delta Insights partnered with DPV Health to implement Microsoft Dynamics 365 Cloud for Healthcare, building a single, integrated platform that delivers a unified view of clients and supports data-driven care.
Unified Client Record
Automates data flows between systems, leveraging Power Automate
- Centralised real-time client view
- Automated data synchronisation
- Single source of truth
- Seamless care coordination
Customised Intake & Workflow Automation
Tailored registration and intake processes for DPV Health's unique service model
- Streamlined registration process
- Automated workflow routing
- Clinical risk screening
- Efficient resource allocation
Two-Way Data Integration
Enables data sharing and updating between CRM and core client management systems
- Bespoke API solutions
- Real-time data synchronisation
- Legacy system integration
- Custom connector development
This comprehensive healthcare transformation empowers DPV Health to provide more efficient, accessible, and person-centred care while laying a solid foundation for future growth and innovation.
Impact & Measurable Outcomes
Enhanced Client Care
- 92% Clinical Incident Closure Rate within 30 days
- 89% Client Satisfaction Score
- Integrated interpreter services for inclusive communication
Increased Operational Efficiency
- 15% Reduction in Wait Times despite 34% increase in referrals
- 29% Increase in Accepted Referrals
- 75% Increase in Initial Appointment Arrival Rates
Improved Engagement & Communication
- Multi-language SMS reminders implemented
- Digital information screens deployed
- Comprehensive customer service training delivered
Why DPV Health Chose Delta Insights
DPV Health chose Delta Insights for their agile, client-driven approach and recognised Microsoft expertise. The partnership delivered exceptional value through deep consultation, agile project delivery, and responsive ongoing support that keeps teams productive and service delivery uninterrupted.
Key Partnership Benefits:
- Deep consultation and agile project delivery
- Expertise in complex healthcare data integrations
- Responsive, ongoing support after go-live
- Ongoing managed support ensuring prompt issue resolution
"Agile Partnership for Rapid Change"
"We needed a partner who could work with us in an agile way and support rapid change. With Delta Insights, not only did we successfully implement Dynamics 365, but we have ongoing support that keeps our teams happy and productive. Every issue raised is resolved promptly, helping us deliver better service to our clients."
Noel Toal, CIO, DPV Health
April 2023
Delivered by Delta Insights. Powered by Microsoft.
DPV Health's healthcare transformation demonstrates the power of Microsoft Dynamics 365 Cloud for Healthcare when combined with expert implementation and ongoing support. The result is a comprehensive platform that enhances client care while improving operational efficiency across all service areas.
Built with
- Microsoft Dynamics 365 Cloud for Healthcare
- Power Automate (workflow automation)
- Power BI (real-time dashboards)
- Custom API integrations
- Multi-language SMS services
Project Details
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