Exceptional Customer Service
Transform your customer service operations with Microsoft Dynamics 365 Customer Service. Deliver personalized, efficient support that builds lasting customer relationships.
Customer Service Excellence Features
Everything your support team needs to deliver outstanding customer experiences
Transform Your Customer Support
Empower your customer service team with AI-driven insights, unified communications, and comprehensive case management that turn every interaction into an opportunity to build stronger relationships.
Omnichannel Support
Deliver consistent customer experiences across all channels - phone, email, chat, social media, and self-service portals.
AI-Powered Case Routing
Automatically route cases to the best available agent using AI-driven skills matching and workload balancing.
360-Degree Customer View
Access complete customer history, preferences, and context in a unified interface for personalized service.
Knowledge Management
Empower agents and customers with searchable knowledge base and AI-suggested solutions.
Real-time Analytics
Monitor service performance with real-time dashboards, SLA tracking, and customer satisfaction metrics.
Self-Service Portal
Enable customers to find answers and resolve issues independently with intelligent self-service options.
Proven Customer Service Results
Our clients consistently achieve measurable improvements in customer satisfaction and service efficiency
ROI with Dynamics 365 Customer Service over three years
Cost savings relative to Salesforce
Reduction in average agent handling time
Revenue increase through agent productivity (SHI Cryogenics)
Complete Customer Service Journey
Seamlessly manage the entire customer service lifecycle from initial contact to resolution and follow-up
Streamlined Service Operations
This comprehensive workflow diagram illustrates how Dynamics 365 Customer Service orchestrates every touchpoint in your customer support journey, ensuring consistent, efficient, and personalized service delivery.
Multi-Channel Intake
Capture customer requests from phone, email, chat, social media, and self-service portals in a unified system.
Intelligent Routing
AI-powered routing ensures cases reach the most qualified agents based on skills, workload, and customer priority.
Resolution & Follow-up
Track resolution progress, automate follow-ups, and capture satisfaction feedback to continuously improve service quality.
Customer Service Solutions for Every Organization
Choose the right Dynamics 365 Customer Service solution that matches your support requirements and scale
Dynamics 365 Customer Service Enterprise
Complete customer service platform with advanced AI capabilities, unified routing, and comprehensive analytics.
- Advanced Analytics & Insights
- AI-Powered Virtual Agents
- Unified Routing
- Advanced SLA Management
Dynamics 365 Customer Service Professional
Essential customer service tools for growing businesses with core case management and multichannel support.
- Case Management
- Knowledge Base
- Multi-channel Support
- Basic Reporting & Dashboards
Customer Service Insights
AI-powered analytics that provide deep insights into customer sentiment, topics, and service performance.
- Sentiment Analysis
- Topic Clustering
- CSAT Prediction
- Agent Performance Analytics
Ready to Elevate Your Customer Service?
Join thousands of organizations that have transformed their customer service with Microsoft Dynamics 365.