Our JourneyGrace Foundation Case Study

Delta Insights HistoryOur Journey of Impact

Follow the milestones, changemakers, and innovations that shaped Delta Insights into a leading Microsoft Dynamics 365 partner for purpose-driven organisations across Australia and New Zealand.

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Delta Insights team collaborating together
2020

Founding the Mission

Founders: Dalia Raphael and Galit Jona

Female-founded60% female leadershipDynamics 365 specialistsCommunity Service FocusedBootstrapped

Female-founded and led. We bootstrapped Delta Insights to bring enterprise-grade Microsoft Dynamics 365 to organisations that are often left behind: community, social impact, and public-good teams across Aotearoa and Australia.

  • Two female partners (Dalia Raphael and Galit Jona) established the company and set our people-first culture.
  • Bootstrapped and focused on Dynamics 365 excellence, not a generalist consultancy.
  • A new way of implementing D365: lean, value early, and outcomes-driven for those who need it most.
Founders Dalia Raphael and Galit Jona standing with the Delta team
Reseller News Entrepreneur of the Year award banner featuring Dalia Raphael
2021

Early Wins

Bromic Voice Case StudyCloud for Good Award

Delivered the first AU/NZ Dynamics 365 Voice for Contact Centre implementation.

  • Microsoft Cloud for Good Award for the Autism NZ solution.
  • Reseller News Start-Up Innovation Award winner.
Cloud for Good Highly Commended 2021 award for Delta Insights and Autism NZ
Reseller News Start-Up Innovation Award trophy celebrating Delta Insights win in 2021
2022

Recognition & Scale

DPV Health Case Study

Delivered AU/NZ’s first Dynamics 365 Cloud for Healthcare implementation with DPV Health in Victoria.

  • Achieved Solutions Partner for Business Applications.
  • Team growth; accelerators in development.
2023

Expansion & Innovation

Airline Contact Center Case Study

Delivered a global airline contact center case management and Copilot live chat transformation.

  • One of the region’s first Omnichannel Customer Service implementations.
  • Started Finance & Operations (ERP) programme; evolved repeatable solutions.
2024

Momentum

Deployed accelerators; established the AI Practice.

  • Growth across clients and team.
  • Reseller News – Start-Up Industry Award winner.
Reseller News Industry Awards trophy celebrating Delta Insights
Delta Insights team celebrating together in 2024
2025

Fivefold Change

Impact Awards 2025 ESG LeadershipMicrosoft Partner of the Year Finalist

Microsoft Partner of the Year Finalist and 2025 ESG Leadership Impact Award recognising Dalia Raphael; a big year for recognition and community impact.

  • Expanded Cloud for Good and government agency partnerships.
  • Deployed our Delta Reach accelerator with the Grace Foundation, leading to a global Microsoft Inclusion Changemaker finalist nomination.
  • Renewed Solutions Partner designation; achieved Sales and Service specialisations.
  • Celebrating five years and five Reseller News Innovation award nominations.
2025 Impact Awards ESG Leadership badge celebrating Dalia Raphael
2025 Inclusion Changemaker Award finalist badge spotlighting Delta Insights
Reseller News Innovation Awards Partner SMB winner for Delta Insights

Let’s Build Your Next Milestone

Our changemakers are ready to help you write the next chapter of your transformation story. Partner with Delta Insights to activate modern, responsible Microsoft solutions.

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